3CX WebMeeting V18 Service Status

2022/07/05 | Identified Cause: Temporary issues spinning up new server instances

Tuesday July 05, 2022

2022/07/05 | The cause of the temporary server spin up issues between 7:00 AM and 7:30 AM GMT0 have been identified and resolved.

2022/07/05 | Resolved: Temporary issues spinning up new server instances

Tuesday July 05, 2022

2022/07/05 | For a short period of time between 7:00AM-7:30AM GMT 0, the VideoConferencing platform experienced a short lived issue where the services was unable to start new meeting server instances. The issue has been resolved and the cause is being investigated.

2022/06/21 | Cloudflare Outage

Wednesday June 22, 2022

2022/06/13 | Clouflare experienced connectivity issues to their API dashboard yesterday 2022 June 21 which affected DDOs proxying & protection. This caused services proxied via Cloudflare to go down for approximately 1 hour. Cloudflware was bypassed 30 minutes into the issue by our team which restored service to 3CX WebMeeting.

2021/10/13 | Service Provider Maintenance

Wednesday October 13, 2021

2021/10/13 | One of the few service providers we use for our meeting server services experienced a temporary downtime of 1-2 hours due to routing issues. This has affected meetings running on the servers hosted under that service provider. Meetings that were taking place on the servers that went offline or were in maintenance mode were not accessible by new users. It is unknown if issues related to video/audio or other signaling issues ocurred at the time that the service provider was experiencing this downtime. Issues with the provider were resolved promptly and the servers that went offline were restored and functional. While those servers were offline or inaccessible, the WebMeeting platform continued to function and accept new meetings by users in all regions.

2021/09/24 | Infrastructure load issues resolved

Friday September 24, 2021

2021/09/24 | Infrastructure load issues now resolved.

2021/09/24 | Infrastructure experiencing heavy load

Friday September 24, 2021

2021/09/24 | Our Video Conferencing infrastructure is currently experiencing high load. We are attempting to compensate.

2021/09/22 | Completed Meeting Server Maintenance

Wednesday September 22, 2021

2021/09/22 | A previously mentioned meeting server maintenance was completed within a 17 minute timeframe starting at 12:00AM UTC+0. No further disruptions are expected at this time.

2021/09/22 | Meeting Server Maintenance

Wednesday September 22, 2021

2021/09/22 | At 12AM UTC+0, we're planning to upgrade our V18 Video Conferencing platform. The videoconferencing platform is expected to be unreachable for 5 minutes as the upgrade takes place. V16 PBX Video Conferencing users will not be affected. The upgrade is taking place at this time due to an unexpectedly high amount of traffic.

2021/05/07 | Meeting Server Maintenance

Friday May 07, 2021

2021/05/07 | We've identified a fault on some WebMeeting Media Servers (MCUs) that may affect meeting quality. The incident is isolated to a few meeting servers and we're working on ensuring future stability. Further Meeting Media Server maintenance may occur during this weekend (May 8-9) to fully correct this. Due to this incident, 2 MCUs in Europe have been taken offline temporarily that has caused the sudden disconnection of some users from their meetings. To continue with your meetings simply press Join and you'll connect to the next available Meeting Media Server.

2021/03/30 | Sao Paulo MCU issues

Tuesday March 30, 2021

2021/03/30 | We're looking into issues with our Video Conferencing MCUs in Sao Paulo that began malfucntioning at around 19:00 UTC 29/3/2021 until 13:30 UTC 30/3/2021. This was not automatically picked up as the service continued working without reporting any issues. Manual intervention was required to identify the issue. The Sao Paulo MCUs have been restarted and the issue is temporarily resolved. We're looking into what caused this to prevent it from ocurring in the future.