3CX WebMeeting V18 Service Status

2023/1/27 | EU Frankfurt 13, 16 hosts incident

Friday January 27, 2023

2023/1/27 | EU Frankfurt 13, 16 hosts incident. Certificates on these hosts expired and certificate update and reload failed. The cause has been identified and has been resolved. The 2 hosts have also been updated manually and the issue has been resolved. The certificate update failure caused the 2 hosts to be unavailable for meetings but the meeting server autoscaler was able to bring up new hosts automatically to replace the affected hosts, so minimal disruption was caused.

2023/1/21 | General Updates

Saturday January 21, 2023

2023/1/21 | Certificate updates to our MCU servers is to take place. A short 1 time disconnection from your meetings is expected as the certificate is reloaded at around 12:50AM GMT 0

2022/11/24 | Youtube Streaming Temporarily Unavailable

Thursday November 24, 2022

2022/11/24 | Youtube Streaming will be temporarily unavailable through 11/24 - 11/28. We apologize for the inconvenience.

2022/11/12 | Updates Complete

Saturday November 12, 2022

2022/11/12 | Platform updates are now complete. A rolling service update & restart ocurred between 14:30 - 14:48 GMT0 with some unavoidable user disconnections from their respective zonal meetings.

2022/11/11 | Weekend Updates

Friday November 11, 2022

2022/11/11 | Various updates are going to be pushed to our Video Conferencing platform over the weekend. For some users, a banner will appear inside your meeting indicating that you may experience a single disconnection from your meeting as the service is updated. The affected users should rejoin their meetings immediately since there will be many other meeting servers already updated and available to use. The update cycle will partially begin on Friday 11/11/2022 with no effects on users and will end by EOD Saturday 12/11/2022 with no interruption to the service beyond a few disconnections.

2022/11/04 | eu016-fra.3cx.net overutilization

Friday November 04, 2022

2022/11/04 | Europe host eu016-fra.3cx.net experienced issues related to excessive load and consequently was unavailable between 8:56AM and 9:15AM GMT+0. Users connected to this host will have experienced meeting issues during this timeframe and a consequent disconnection. The server was automatically removed from the server pool at 8:55 by our automated resource managment system upon reaching 50% resource utilization which had the effect of routing new users and meetings to other low resource usage hosts in the region in order to avoid further congesting the affected server's resources.at 8:56, resource usage increased to 95% which was unexpected to occur within a 1 minute timeframe. We're taking steps to prevent this from occuring in the future and expect these improvements to be available by Monday 2022/11/07. At this time, resource overutilization isues with host eu016-fra.3cx.net have been resolved and we're closely monitoring traffic.

2022/10/17 | Temporary FRA1 traffic redirect to AMS3

Monday October 17, 2022

2022/10/17 | Traffic on European meeting servers is temporarily being redirected from FRA1 servers to AMS3 servers due to provider maintenance of the FRA1 region. The redirect will be active between 2:00PM - 8:00PM GMT0 today October 17.

2022/08/09 | Youtube Streamer Maintenance Complete

Tuesday August 09, 2022

2022/08/09 | Previously scheduled Youtube Streamer maintenance was successfully completed.

2022/08/08 | Youtube Streamer Maintenance

Monday August 08, 2022

2022/08/08 | Youtube Streaming services via VideoConferencing will be unavailable for the entire day of August 8 as the service is updated.

2022/07/05 | Identified Cause: Temporary issues spinning up new server instances

Tuesday July 05, 2022

2022/07/05 | The cause of the temporary server spin up issues between 7:00 AM and 7:30 AM GMT0 have been identified and resolved.